Customer service

 

We wish to offer you a whole satisfaction at the moment you acquire an art creation by way of our on line service or at our Art Gallery.

We want to be better day by day, that is why we appreciate your opinion.

Please let us know your commentaries about our services and how we can improve them.

Please write us to:  info@portondesanpedro.com

 

 

Warranty and Return Politics

 

To your entire calmly and satisfaction, if you are not satisfied with your purchase, you can return it up to five days after having received the remittance.

You must notify us, pay for the remittances and pay costs of the chosen payment manner of your transaction.

We will warn to cancel your payment through the manner you have chosen.

Disposal:

Since every creation the Portón de San Pedro Art Gallery show and sells to the public are unique, the buying possibility is liable to the disposal of goods in the time of negotiation.

Payment Manners:

We always think in our client needs, that is why we enable different payment manners:  may by check, money transfers, bank drawings, credit cards, etc.  All of them being available in our secure payment system.  The prices are in US dollars and free of local taxes.

Shipment packing to foreign countries:

In order that you will receive the creation in the very best conditions, we have established different ways of packing adapted to each needs, as in the case of paintings, sculptures, engravings, murals, etc.  The packing is made and realized by our courier Fedex (only for paintings, drawings, engraves, watercolors without frame of 30 X 40 cm.).  This packaging it’s without cost to our clients.  For shipments of large sizes, the packing price will be mentioned automatically when you receive the confirmation of your paying and the tracking number.

Shipment prices:

The shipment prices and its respective packing will be automatically added to your final account.  According to your order, you will be able to accede at Fedex web site to verify your shipment amount, according to the region you wish to receive it.  Shipments inside Uruguay don’t have any cost to our clients.  Shipment costs are in US dollars and free of local taxes.

Following of your buying:

In the moment we remit the package to its destination we will send you an e-mail to confirm the shipment together with its respective “tracking number”, this number will be useful for you to enter at our courier web page:  www.fedex.com and find out about where is it and when can you receive it.

Delivery Terms:

The delivery terms depend on the region where the shipments are addressed.

-  International Shipments:  The orders will be in their destination in a maximum period of 4 working days since the dispatch was at our courier offices.

-  Shipments inside Uruguay:  The orders will be in their destination in a maximum period of 3 working days since the buying was realized.

-  Shipments inside Montevideo (Uruguay):  The orders will be in their destination in a maximum period of 48 hours since the buying was realized.

 

Note:  Portón de San Pedro Art Gallery will not be responsible for delays to the terms pre-established for superior force reasons, like strikes, weather inclemency or flight cancellation.

Confidentially:

We assure you the right use of the given information, which will be used only to the shipment of your buying, for mailings and e-mails that will be of your interest, keeping the confidentially in every moment.  The given information is useful to improve your visits to our web site, given us the opportunities to know you better.  Besides we will be able to come nearer to your likings and preferences improving our attention and service.  By no means this information will be given to third persons.